Our Company considers the customer as the crucial point of its activity, for the mutual growth and success. In this respect, the quality must be considered as a transversal and dynamic element of our organization, in agreement with the overall picture in which the Company is inserted.
Fraccaroli e Balzan S.p.A. is therefore committed to the achievement of the quality, which has to become an integral part of all activities and components of our organization, for continuous improvement and customer’s satisfaction. In order to fulfil this commitment, Fraccaroli e Balzan S.p.A considers that the most important tools are the following:
Clear and shared goals: determination, clearness and shareness, at all levels, of the goals to achieve are crucial elements for a continuous improvement.
During the Re-examination of the Quality System, the Management evaluates the results obtained for the current year and decides the goals for the next year, fixing them in the Quality Plan.
The System for Quality Management takes care of the above goals, controlling their status during periodical quality meetings (at least every two months)
A simple System for Quality Management, designed to be a working tool, deriving from the experience and knowledge by the system’s users, who contribute to its evolution.
An efficient activity for awareness, instruction and training at all levels, as a mean for the cooperators to get involved and grow, for a continuous improvement of performances.